Refund Policy
Effective date: July 24, 2026
Because every project we produce at Zevorin Studios is custom creative work built specifically for your brand, our refund policy differs from a standard product return policy. This page explains when refunds are and are not available.
1. Deposits
A deposit (typically 50% of the total project fee) is required to secure your project slot and begin the discovery and creative planning stage. Deposits are non-refundable once work has begun, as they cover the time and resources committed to your project from day one.
2. Refunds by project stage
| Stage | Refund eligibility |
|---|---|
| Before the discovery call has taken place | Full refund of any payment made, minus any payment processing fees |
| After discovery, during moodboard/storyboard | Deposit is non-refundable; no further fees are owed if you cancel here |
| After storyboard approval, during animation/edit | No refund of amounts already paid; you owe fees for work completed to date, per your Project Agreement |
| After final delivery and approval | No refund, as the work has been completed and delivered as agreed |
3. Non-refundable circumstances
Refunds will not be issued in the following situations:
- You changed your mind after approving the moodboard, storyboard, or a milestone deliverable.
- Delivery was delayed primarily due to late feedback, late asset delivery, or unresponsiveness on your side.
- The final video was delivered and approved, and you later request a refund for reasons unrelated to a breach of the agreed scope.
- Revisions requested fall outside the scope of what was originally agreed and you decline to pay for the additional work.
4. When a refund may apply
We want you to be happy with the final result. If we fail to deliver the Services substantially as described in your Project Agreement, or fail to deliver within a reasonable time of the agreed deadline (excluding delays caused by you or force majeure events), you may be eligible for a partial or full refund for the affected portion of the project, at our discretion, after we've had a fair opportunity to address the issue.
5. How to request a refund
To request a refund, email us at support@zevorinstudios.com with your project name, invoice number, and the reason for your request. We will review your request and respond within 5 business days.
6. Processing time
Approved refunds are processed within 10 business days and issued to the original payment method, unless otherwise agreed.
7. Contact us
Questions about this policy can be sent to:
Email: support@zevorinstudios.com